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Free Shipping
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30 Day Return Policy
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Easy Ordering
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Secure Checkout
Frequently Asked Questions
After I place my order, how long until it arrives?
Our current average estimated time of arrival (ETA) includes 1-2 business days for warehouse processing time before shipping, followed by an additional 2-5 business days for transit. However, it is important to note that shipping carriers are currently facing capacity issues due to the high demand and impact of COVID-19. As a result, there may be delays in deliveries in certain cases. FedEx and UPS, in particular, are experiencing delays in meeting their fulfillment guarantees. Customers may also encounter delays in delivery times and tracking updates. In some instances, customers may not receive their initial shipping update until the package reaches its final destination. We sincerely apologize for any inconvenience caused and want to assure you that we are making every effort to ensure that your order is delivered as quickly as possible.
Can I track my purchase?
You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order here.
What does it mean if there is no movement in the tracking for my order?
Shipping carriers are experiencing surge demand in the US due to high demand and COVID-19 and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier. Our shipping carriers are working to eliminate tracking issues and delivery delays.
What shipping carriers do you use?
Fedex, UPS, and USPS.
Do you offer expedited shipping options?
We have a network of over 20 warehouses located nationwide to ensure efficient shipping and handling of your orders. In most cases, our standard delivery timeframe is between 3 to 7 business days, which is applicable to the majority of addresses. However, to provide the benefit of free shipping to all our customers, we do not currently offer expedited shipping options.
What is the return policy for my purchases?
Our return policy allows for a 30-day period to return items in their original condition. It's important to note that any modifications or alterations made to the product will void the original warranty.
What happens if I cancel my order?
If you decide to cancel your order on the same day, there will be no processing fees charged. However, if you choose to cancel your order after the same day period, please refrain from accepting the package if it has already been shipped by FedEx (as sometimes RTS requests fail). It's important to note that in such cases, you will be responsible for returning the package. For more detailed information, please contact our Customer Service team.
What if my item/ package arrives damaged?
Upon receiving your item, we kindly request you to carefully inspect it. If the package appears to be damaged, please follow these steps:
- Take a picture of the damage.
- Immediately email us support@caroeas.com at and attach the photos.
- Our team will contact you directly to provide further instructions.
- Please refrain from discarding the boxes or packaging materials, as they may be required for your claim with the shipping company.
Will my shipment require a signature on delivery?
Depending on the value, shipping considerations, or size of certain items, a signature may be required upon delivery (known as Signature Required or Direct Signature Required). This means that someone from your household will need to be present to sign for the items. If you prefer, you can also make arrangements to pick up the package and sign for it at your local FedEx location by contacting them directly. Opening a FedEx Delivery Manager account provides additional options for managing your shipments through FedEx. Once you receive the tracking information for your order, you can check if it specifies Signature Required. In such cases, it is important to ensure that someone will be available at the delivery address to sign for the package.
What if something happens to my goods in transit?
We would like to clarify that while we take utmost care in packaging and shipping your items, we cannot be held directly liable for any loss, theft, or damages that may occur during the delivery process. In the unfortunate event of damage, we kindly request your patience as we work with the shipping courier to initiate a claim and provide the necessary resolution. We will promptly send you the required parts or arrange for a replacement to be sent, ensuring that you receive the items in perfect condition. Your satisfaction is of utmost importance to us, and we are dedicated to resolving any issues that may arise during the delivery process.